Política de reembolso

Refund and Return Policy

 

Thank you for shopping with Everdeal. We want you to be happy with your purchase. Please review our policy below before requesting a refund or return.

 

Eligibility for refunds: We accept refund or replacement requests only in the following cases: the item arrived damaged, the item is defective, or you received the wrong item. Requests must be submitted within 30 days of the delivery date shown in your tracking information.

 

Proof required: To process your request quickly, please email us at santisanchezg04@gmail.com with your order number, a description of the issue, and clear photos or a short video showing the damage or defect. Requests without supporting photos/video may take longer to resolve or may not be eligible.

 

What is not covered: Because our products ship internationally, we are not able to accept physical returns for change of mind, incorrect size/color selected by the customer, or general buyer's remorse. We also cannot process refund requests for non-delivery caused by an incorrect address provided at checkout.

 

How refunds are issued: Approved refunds are credited back to your original payment method (PayPal) within 5-10 business days of approval. In some cases, we may offer a replacement item or partial refund instead of a full refund, depending on the issue.

 

Order cancellations: Orders can be cancelled free of charge only if the order has not yet shipped. Once an order has shipped, it can no longer be cancelled, and the standard refund policy above applies.

 

Contact us: For any question about this policy or to start a refund request, email santisanchezg04@gmail.com.